Facing Auto Pay Error?

If your account is flagged with an "Auto Pay Error", it means the system has detected an issue with your repayment mandate.

Common Reasons for Auto Pay Error:

1. You signed a repayment mandate and later cancelled or paused it.

2.You used a different bank account to sign the mandate instead of your pre-verified bank account linked during onboarding.

The system considers it as a policy violation or an attempt to bypass automatic repayments.

This flag is applied to ensure repayment discipline and protect your credit health.

What Should You Do?

Send a request to help@finbudcredit.com

In your email, include:

Your registered mobile number

Your Finbud Pay Account ID (if available)

Clear reason for cancelling or changing the mandate

Any supporting documents or screenshots

Wait for the support team to review and remove the flag.

Typical Resolution Time: Usually within 48 hours. In complex cases, it may take a few days to several weeks.

Prevention Tips:

Always use the same pre-verified bank account for signing the mandate.

Avoid cancelling or pausing the mandate without contacting support first.

Maintain sufficient balance in your linked account on due dates.

Note: Until the Auto Pay Error flag is removed, you may not be able to make new transactions using your credit limit.